Culture

NATG: A Culture of Creativity, Collaboration and Service


At North American Title Group, Inc. (NATG), we know that our associates are our greatest asset. We strive to create an environment that nurtures creativity, education and growth for our associates, which in turn ensures optimum service and professionalism in the work we do for our customers. We also value the health and well-being of our associates and encourage a supportive and collaborative work environment from which everyone benefits. At the core of our culture are three important concepts that are touchstones by which we measure our work, as well as our customer and staff relationships: “Like Clockwork,” “Z Values” and “I Care.”

Like Clockwork®

At NATG, our associates work together harmoniously to bring our customers innovative services that are accurate, reliable and on-time: Like Clockwork®!

Z Values
"Z" is our symbol of company excellence, exemplifying our individual and collective dedication to the goal of Zero Defects. These principles are called "Z Values" and are embodied in the following commitments made by all associates:
  • Conduct our business with the highest degree of integrity, pride, passion and professionalism.
  • Provide each and every customer with unparalleled quality, service and value.
  • Strive for internal excellence and continuous improvement in an atmosphere of creativity, teamwork and trust.
  • Emphasize the company benefit and contribution to the team effort above individual recognition.
  • Work efficiently to provide the greatest return to the shareholders of our parent company, Lennar Corporation.
 
I Care
“I Care” is a concept that generates from within each associate, contributing to our company's overall performance and excellence. Each of us bears the individual responsibility to care about our company's products, services, associates, customers and vendors, in order to promote excellence in our own performance, as well as in the performance of the company. “I Care” means that each of us aspires to the highest levels of responsibility, positive attitude, integrity, professionalism, team spirit and leadership. Ultimately, it means giving our very best, every day.
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